Alternative dispute resolution

In accordance with Law No. 144/2015, of 8 September, Real Easy informs its customers that, in the event of a dispute related to the provision of services or sale of products, the consumer has at his disposal the following Alternative Dispute Resolution (ADR) entities:

1. Available Alternative Dispute Resolution Entities:

The consumer can use one of the available consumer Alternative Dispute Resolution (ADR) entities:

• Lisbon Consumer Conflict Arbitration Centre Website: www.centroarbitragemlisboa.pt Phone: 218 807 030 Email: juridico@centroarbitragemlisboa.pt

• Algarve Consumer Conflict Information, Mediation and Arbitration Centre (CIMAAL) Website: www.consumidoronline.pt Phone: 289 823 135 Email: cimaal@mail.telepac.pt

• National Center for Information and Arbitration of Consumer Conflicts (CNIACC) Website: www.arbitragemdeconsumo.org Phone: 213 847 484 Email: cniacc@fd.unl.pt

• Client Ombudsman of Travel and Tourism Agencies Website: www.provedorapavt.com Phone: 213 826 210 Email: provedor@provedorapavt.com

• Vale do Ave Consumer Conflict Arbitration Center / Arbitration Court Website: www.triave.pt Phone: 253 422 410 Email: triave@gmail.com

2. Online Dispute Resolution Platform

Consumers can also use the European online dispute resolution platform, available at https://ec.europa.eu/consumers/odr.

3. Additional Information

For any dispute resolution issues, you can also contact us via email [easy@realeasy.pt] or by phone at [+351910797869].

This information does not exclude the consumer's right to appeal to the courts of law to resolve the dispute.